After-hour customer calls can affect business if not attended to at regular times by professionals in a dedicated manner. Letting customer calls sleep into the voicemail systems, or postponing them for weekends are a sign of sheer customer negligence and result in unwanted business losses subject to customer dissatisfaction. Considering the urgency associated with handling the customers’ issues, businesses should opt for delegated After Hours Customer Service solutions which can answer right away to customer’s issues without requiring interruption of core activities of the organization.
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